Balance Scorecard-Programme - Management System | Academy of Knowledge

Knowledge Management


Effective Knowledge Management requires an organisation to identify, generate, acquire, diffuse, and capture the benefits of knowledge that provide a strategic advantage to that organisation. The purpose of this short course is to equip managers with applied skills to effectively manage knowledge and knowledge assets in their organisations, and to deal with continuous organisational transformation and change to obtain and sustain economic competitiveness.

Short Course Outcomes

After completing this short course you will be able to:

  • Define key knowledge management concepts.
  • Differentiate between organisational culture and organisational climate, and discuss their interrelatedness with knowledge management, and how they contribute toward a learning organisation.
  • Understand the significance of knowledge as an organisational asset and explain how managers can facilitate it at individual, group and organisational levels to create value added performance.
  • Recognise the vital role of organisational learning as a catalyst for managerial decision making, creating business competitive advantage, and as tool to respond to industry changes.
  • Describe the key roles and responsibilities required for knowledge management applications.
  • Understand the key tenets of the major knowledge management theoretical models in use today.
  • Describe how valuable individual, group, and organisational knowledge is captured, created, codified, shared, accessed, applied, and reused throughout the knowledge management cycle.
  • Link the knowledge management frameworks to key knowledge management concepts and the major phases of the knowledge management cycle.
  • Discuss how communities can be linked to organisational memory in order to foster organisational learning and innovation.
  • List the different knowledge support technologies that can help users put knowledge into action.
  • Understand the relation between organisational culture and the business context. How does culture contribute to organisational innovation and success?
  • Describe the key communication technologies that can be used to support knowledge sharing within an organisation.
  • Evaluate the link of organisational strategy with knowledge management.
  • Evaluate Knowledge Management Systems, their role and importance for organisational development.
  • Apply the benchmarking, house of quality, and balanced scorecard method metrics to knowledge management performance measurement systems.
  • Incorporate and align knowledge assets more effectively into projects and programmes.
  • Demonstrate the potential relationship between Knowledge Management and organisational transformation.
  • Understand the use of knowledge management metrics for enhanced operational performance
  • Conduct a knowledge management audit in the organisation.
  • Design a knowledge management strategy linked with the overall organisational strategy.
  • Develop and implement an effective knowledge management framework for sustained competitive advantage.

All short courses are completed individually through technology-enhanced distance learning. You do not need to attend any classes. You have access to your lecture videos and other material on a weekly basis, and all your assignments are submitted online.

The 2018 fee is R 8, 400.00. Persons based outside South Africa are charged the equivalent of the fee amount in GBP (pounds sterling) at current exchange rates. Payment of fees must be effected before access to the course. In special cases, an arrangement can be made for payment in two to three instalments.

Short courses are available internationally. A new cycle of short course starts the third Monday of January and every first Monday of each month except December. Please see the top right of the current page for the next start date of this short course. Although it is best to register as soon as possible before the start date, you may still join the course up to one week following the start date. If you miss that latest intake date (i.e. one week after the start date), you will be able to join the next cycle in the following month.

You will complete weekly exercises in preparation for your final examination. The questions may involve multiple choice, a brief discussion of an important issue, or solving a short case study. Your final course mark will be based on the average of the weekly scores achieved. The pass mark is 50%. A certificate is awarded upon successful completion of the course. Should you achieve a distinction (75% or higher), this will be so indicated on your certificate.

The course is open to anyone who is basically proficient in English and has internet access.