Effective Knowledge Management requires an organisation to identify, generate, acquire, diffuse, and capture the beneﬁts of knowledge that provide a strategic advantage to that organisation. The purpose of this short course is to equip managers with applied skills to effectively manage knowledge and knowledge assets in their organisations, and to deal with continuous organisational transformation and change to obtain and sustain economic competitiveness.
Short Course Outcomes
After completing this short course you will be able to:
- Define key knowledge management concepts.
- Differentiate between organisational culture and organisational climate, and discuss their interrelatedness with knowledge management, and how they contribute toward a learning organisation.
- Understand the significance of knowledge as an organisational asset and explain how managers can facilitate it at individual, group and organisational levels to create value added performance.
- Recognise the vital role of organisational learning as a catalyst for managerial decision making, creating business competitive advantage, and as tool to respond to industry changes.
- Describe the key roles and responsibilities required for knowledge management applications.
- Understand the key tenets of the major knowledge management theoretical models in use today.
- Describe how valuable individual, group, and organisational knowledge is captured, created, codified, shared, accessed, applied, and reused throughout the knowledge management cycle.
- Link the knowledge management frameworks to key knowledge management concepts and the major phases of the knowledge management cycle.
- Discuss how communities can be linked to organisational memory in order to foster organisational learning and innovation.
- List the different knowledge support technologies that can help users put knowledge into action.
- Understand the relation between organisational culture and the business context. How does culture contribute to organisational innovation and success?
- Describe the key communication technologies that can be used to support knowledge sharing within an organisation.
- Evaluate the link of organisational strategy with knowledge management.
- Evaluate Knowledge Management Systems, their role and importance for organisational development.
- Apply the benchmarking, house of quality, and balanced scorecard method metrics to knowledge management performance measurement systems.
- Incorporate and align knowledge assets more effectively into projects and programmes.
- Demonstrate the potential relationship between Knowledge Management and organisational transformation.
- Understand the use of knowledge management metrics for enhanced operational performance
- Conduct a knowledge management audit in the organisation.
- Design a knowledge management strategy linked with the overall organisational strategy.
- Develop and implement an effective knowledge management framework for sustained competitive advantage.